Apartment Division Resident Resources
Maintenance Line:
Rent is due on the 1st of each month. If your monthly rent is paid after the 10th of the month, AHW is
able to charge a late fee to your resident accounts.
Ways to pay your rent:
Vergennes, VT 05491
call your property manager immediately. If you think there is an error, contact your property manager
immediately.
We need communication from residents about what the plan is for clearing the back rent. If your
property manager does not hear from you after multiple attempts, you will be sent a notice to vacate,
and you will be sent to court.
Having trouble paying your rent?
If you are behind on rent, there are supports that can help you! We have staff, Precious Chamberlin &
Kaio de Paula, that can help with supporting you to fill out an application to HOPE & CVOEO for back
rent.
Requesting Reasonable Accommodation:
Pet Policies:
Pet Policies by Property
Adding Members to Your Household:
Reporting Criminal or Safety Issues:
If you witness any criminal or safety issues in Middlebury, Hancock, Vergennes, Waltham, or Bristol, please contact:
For incidents that immediately threaten life, health, or property, please contact the proper authorities
(police, EMS, Fire/Rescue, etc.) before contacting Olivia.
Written documentation is essential for the timely resolution of tenant complaints.
You may write a note, send an email, or use our pre-made form. Click here to download the form.
Submit your written complaints to our office c/o Olivia Lanza:
Mail: PO BOX 156 Vergennes, VT 05491
E-Mail: [email protected]
Fax: 802-877-2627
Drop Off: Main Office at 272 Main St. Vergennes, VT 05491
If you have any concerns about the confidentiality of your reports, please contact our Director of Property Management, Tori Marukelli.
802-877-2626 ext. 105 or email at [email protected].
Smoking Policies:
Renter Rebate:
You don’t need to ask your landlord for any forms or information.
Your landlord submits unit and renter information directly to the Tax Department,
containing all the necessary information for each building and unit they own or manage.
Addison Housing Works submits unit and renter information to the Vermont Department of Taxes by January 31st.
Click here for information about the renter rebate.
Click here for a list of SPAN Numbers.
Book a Community Room for an Event
If you are a resident at any of the apartment buildings listed below, you are welcome to request a reservation for the community room at your location by clicking here.
Helpful Forms:
- For routine maintenance, please call (877)-299-4034
- For Emergency Maintenance, please call (877) 299-4034
Rent is due on the 1st of each month. If your monthly rent is paid after the 10th of the month, AHW is
able to charge a late fee to your resident accounts.
Ways to pay your rent:
- You can pay rent online through the rent cafe portal by clicking here.
- Mail to: Addison Housing Works
Vergennes, VT 05491
- Drop box at 272 Main St Vergennes, VT.
call your property manager immediately. If you think there is an error, contact your property manager
immediately.
We need communication from residents about what the plan is for clearing the back rent. If your
property manager does not hear from you after multiple attempts, you will be sent a notice to vacate,
and you will be sent to court.
Having trouble paying your rent?
If you are behind on rent, there are supports that can help you! We have staff, Precious Chamberlin &
Kaio de Paula, that can help with supporting you to fill out an application to HOPE & CVOEO for back
rent.
Requesting Reasonable Accommodation:
- To request a reasonable accommodation, please complete the Reasonable Accommodation Request Form and submit to Tori Marukelli via [email protected], mailed to PO BOX 156 Vergennes, VT or drop off at 272 Main St., Vergennes.
Pet Policies:
Pet Policies by Property
Adding Members to Your Household:
- Before they may move in, all adults need to be an approved Addison Housing Works applicant. Please visit our website here for more information: https://www.addisonhousingworks.org/rental-apartment-application-process.html
- Please report all additions of minor children to your household to Gordon Dobson, Leasing & Compliance Manager. 802-877-2626 ext. 106 or [email protected]
Reporting Criminal or Safety Issues:
If you witness any criminal or safety issues in Middlebury, Hancock, Vergennes, Waltham, or Bristol, please contact:
- Olivia Lanza, Property Manager, at 802-877-2626 ext. 115.
For incidents that immediately threaten life, health, or property, please contact the proper authorities
(police, EMS, Fire/Rescue, etc.) before contacting Olivia.
Written documentation is essential for the timely resolution of tenant complaints.
You may write a note, send an email, or use our pre-made form. Click here to download the form.
Submit your written complaints to our office c/o Olivia Lanza:
Mail: PO BOX 156 Vergennes, VT 05491
E-Mail: [email protected]
Fax: 802-877-2627
Drop Off: Main Office at 272 Main St. Vergennes, VT 05491
If you have any concerns about the confidentiality of your reports, please contact our Director of Property Management, Tori Marukelli.
802-877-2626 ext. 105 or email at [email protected].
Smoking Policies:
- All ACCT properties are smoke free. If you are trying to quit smoking, here are some resources you may find helpful:
Renter Rebate:
You don’t need to ask your landlord for any forms or information.
Your landlord submits unit and renter information directly to the Tax Department,
containing all the necessary information for each building and unit they own or manage.
Addison Housing Works submits unit and renter information to the Vermont Department of Taxes by January 31st.
Click here for information about the renter rebate.
Click here for a list of SPAN Numbers.
Book a Community Room for an Event
If you are a resident at any of the apartment buildings listed below, you are welcome to request a reservation for the community room at your location by clicking here.
- Armory Lane in Vergennes
- North Pleasant Housing (Peter Coe Village) in Middlebury
- Pleasant Hills in Bristol
- Firehouse Apartments in Bristol
Helpful Forms:
- Reasonable Accommodation Request Form
- Tenant Incident Report Form
- Tenant Selection Policy
- Recertification Questionnaire
- Domestic Abuse Services
- HUD Handbook on Tenant Rights and Responsibilities