Careers
Addison Housing Works is an equal opportunity employer committed to the values of justice, equity, diversity, and inclusion. We seek energetic, team-oriented, conscientious individuals who are committed to providing homes with dignity and serving Addison County's most vulnerable residents. We aim to provide a rich and supportive workplace that promotes employee growth and professional development. Opportunities are available on-site at our main office in Vergennes and satellite locations at properties in Middlebury, Vergennes, and Bristol, as well as work-from-home arrangements. Our competitive compensation packages include health, dental, retirement, generous paid time off, and more.
- To apply and view more details including pay ranges, please visit our job postings on Indeed.
- You may also send your cover letter & resume to: PO Box 156 Vergennes, VT 05491 or jobs@addisonhousingworks.org. EOE
Open Positions:
Facilities Manager
Addison Housing Works is seeking a full-time Facilities Manager.
Summary of Position:
Responsible for day-to-day operations of the maintenance team, including work orders, routine and preventative maintenance, vendor coordination, inventory, and turnovers. Focus on Apartment Management Division with assistance on Manufactured Home Communities.
Principal Duties:
Work Orders Generated from Inspections
Routine Maintenance
Life and Safety Equipment
Vendor Coordination
Turnovers
Ordering and Inventory Management
Tool Inventory Management
Other Duties:
Addison Housing Works is seeking a full-time Facilities Manager.
Summary of Position:
Responsible for day-to-day operations of the maintenance team, including work orders, routine and preventative maintenance, vendor coordination, inventory, and turnovers. Focus on Apartment Management Division with assistance on Manufactured Home Communities.
Principal Duties:
- Create and assign work orders
- With the assistance of the Director of Maintenance, annually inspect all apartments, create and assign all corresponding work orders.
- Manage routine and preventative maintenance schedule, including life safety equipment
- Responsible for ensuring tenants are given proper notice to enter
- All vendor coordination
- Assist with turnover management for vacant apartments
- Manage inventory of supplies and equipment, including ordering
- On-board new maintenance technicians
- Meet or exceed AHW’s policies and industry standards related to work order completion time based on priority of work orders.
- Receive and generate work order requests in AHW’s property management software.
- Schedule maintenance technicians to complete work orders.
- Close work orders when completed by maintenance technicians.
- Point of contact for maintenance technicians to check-in when work orders are completed, taking longer than expected, or unable to complete assigned work orders.
- Always know the location of maintenance staff to better coordinate work orders and response to emergencies
- Coordinate calendar of maintenance staff days off, sick time, training, etc.
- Tenants (and property managers) receive good customer service including appropriate communication about the status of maintenance requests.
- Increase efficiency of work order completion by minimizing “trip time” and purchases at local vendors.
- Coordinate with tenants when maintenance technicians will arrive to complete work orders.
- Follow-up with tenants if work orders are not able to be completed. Communicate with tenants when maintenance techs will return to complete work orders.
- Coordinate AHW’s emergency response that occur during regular business hours.
- Maintenance Techs are effectively managed and dispatched to projects, with an applied hours target of 80% or greater.
- With the Director of Maintenance review work order data to determine if equipment on properties has reached the expected usable life and larger capital project would be more cost effective to replace items, rather than one off work orders.
- 80% of work orders are generated by inspections, 20% generated by tenants calling in work orders!
- Working with the Director of Maintenance, ensure that the maintenance techs time on properties is completed within maintenance and contract line-item budgets.
Work Orders Generated from Inspections
- Create, assign and close out all work orders generated from inspections of properties from the following sources:
- Addison Housing Works staff
- Annual inspections
- Property walks
- Vermont State Housing Authority
- Inspection of units
- MOR inspections
- HUD
- REAC inspections
- Evernorth
- Annual inspection of properties
- Funder Inspections
- VHFA
- Vermont Housing and Conservation Board
- Rural Development
- Addison Housing Works staff
Routine Maintenance
- Schedule Maintenance Technicians to complete routine maintenance of life and safety equipment
- Changing HVAC filters
- Changing smoke and CO2 alarm batteries
- EMP inspections are completed and filed with the State of Vermont (lead law)
- Schedule pick up of quarters from laundry machines
- Schedule bi-weekly property walks for maintenance technicians.
Life and Safety Equipment
- Coordinate all life and safety inspections by outside vendors
- Manage the scheduled maintenance and inspection spreadsheet
- Create and distribution of 48-hour notice to enter tenant’s units
- Ensure equipment is properly tagged, copies are available on site at properties, saved in dropbox.
- Ensure all AHW’s properties are in compliance with funder, local, state and federal code for life and safety equipment requirements.
- Elevators
- Fire extinguisher
- Sprinkler systems
- Fire panels
- HVAC cleanings and insurance inspections
- Dryer and fan vent cleaning
- If life and safety equipment fails inspection or is out of compliance, coordinate repairs with specified vendors
Vendor Coordination
- Point of contact for vendors to respond to emergent and routine requests that are outside of the scope and expertise of AHW’s maintenance staff. Ensure quality work that is cost effective for the organization.
- Create, assign and close out all work orders generated when vendors are dispatched to a property.
- Ensure tenants (and property managers) receive good customer service including appropriate communication about the status of maintenance requests.
- Coordinate with tenants when vendors will arrive to complete work orders.
- Follow-up with tenants if work orders are not able to be completed. Communicate with tenants when vendors will return to complete work orders.
- Communicate with plowing/shoveling vendor if there are complaints or concerns.
- Communicate with mowing/landscaping vendor if there are complaints or concerns.
- Communicate with trash/recycling vendor to make sure containers are emptied on a regular basis.
- Communicate with vendor to remove items left by trash/recycling containers.
Turnovers
- When Property Management receives notice of tenant moving, inspect unit within 3 business days.
- Schedule vendor(s) to complete work in unit.
- Procure bids to replace flooring or other major upgrades to unit that are outside AHW’s maintenance expertise.
- Based on properties budget and capital plan replace flooring, lights, appliances, painting or other upgrades as needed.
- Order material to complete unit turnover.
- Create work orders to completed in the unit.
- Update vacancy spreadsheet.
- Ensure units are turned over within a specified budget for the property.
- Make ready time meets or exceeds industry and AHW’s standards.
- Communicate with property management when unit is ready for final inspection.
- Coordinate disposal and storage of tenant’s items based on VT State law after a tenant vacates a unit.
Ordering and Inventory Management
- Order equipment, parts and material for maintenance techs to be able to complete work orders.
- Ensure all inventory is logged, signed out and billed to the appropriate partnership or MHC
- Order supplies for maintenance technicians and bill to associated property and unit
- Proper inventory of appliances is on hand at all times
Tool Inventory Management
- Ensure AHW’s maintenance staff has the proper tools to complete their job effectively and efficiently
- Ensure all tools are accounted for, logged, signed out/in and are in good working order. Coordinate repairs or replacement of tools as needed
Other Duties:
- Order Maintenance staff’s uniforms
- Ensure new maintenance staff supply their own tools as specified in AHW’s policies
- Ensure new maintenance staff are supplied with, receipt is acknowledged and logged for the specified tools per AHW’s policies.
- Ensure supplied tools are returned and accounted for when AHW maintenance staff leave the organization.
- Billing tenants for time/material when they cause damage to property/unit
- Other duties as assigned
Family Support Coordinator
Addison Housing Works is seeking a part-time Family Support Coordinator.
The Family Support Coordinator (FSC) works under the joint supervision of the Executive Director and Director of Property Management, in partnership with members of the Property Management team to connect residents—especially families at risk of eviction—with the supports and wraparound services they need to be successful in their homes. The FSC will take a proactive approach to engaging with assigned individuals, using empathy, tact, and professionalism to build trusting relationships that promote participation and result in participant access to long-term successful housing placement. The FSC will also assist in the implementation and maintenance of a case management system to allow accurate, real-time tracking and communication of progress to all critical internal team members and partners. This is a direct Service role.
Essential Job Responsibilities:
General
Updated: 4/23/2024
Addison Housing Works is seeking a part-time Family Support Coordinator.
The Family Support Coordinator (FSC) works under the joint supervision of the Executive Director and Director of Property Management, in partnership with members of the Property Management team to connect residents—especially families at risk of eviction—with the supports and wraparound services they need to be successful in their homes. The FSC will take a proactive approach to engaging with assigned individuals, using empathy, tact, and professionalism to build trusting relationships that promote participation and result in participant access to long-term successful housing placement. The FSC will also assist in the implementation and maintenance of a case management system to allow accurate, real-time tracking and communication of progress to all critical internal team members and partners. This is a direct Service role.
Essential Job Responsibilities:
- Work in collaboration with Property Managers to resolve tenant conflict/lease violations.
- Families and non-elderly individuals are the primary focus. Many participants will have a history of homelessness or other housing-related challenges.
- Build trusting relationships to develop a comprehensive knowledge of each resident participant’s strengths and challenges as they pertain to remaining safely in their home.
- Proactively contact referred residents using personal introductions, door knocking, and other techniques that may be required to make initial and ongoing contact with each individual to promote successful engagement.
- Work with residents to ascertain needs and assist in identifying and accessing applicable services offered by partner agencies as appropriate to prevent eviction and homelessness.
- Establish and maintain good working relationships, on-going liaison with, and an in-depth knowledge of the services available from community organizations including but not limited to HOPE, CVOEO, John Graham Housing & Services, Turning Point Center, DCF, and the Parent Child Center; attend meetings with partner agencies and collaboration groups as required.
- Assist the management team in the development, implementation and maintenance of a case management tracking system, including the ongoing, timely entry of status updates and applicable notes regarding progress.
- Provide education to participants to help them become self-sufficient.
- Provide support to participants moving into housing under Memoranda of Understanding (MOUs) with service partners to ensure needs are identified and met through the development of an Individualized Service Plan (ISP) and necessary releases.
- Check in with assigned resident communities and be available for support, conflict resolution, and crisis intervention as needed by the Property Management Team.
- Provide resources to help residents resolve social interaction challenges.
- Acts as advocate for residents as appropriate.
- Identify resident and community needs/wishes and develop community-based programming in response; develop and maintain a regular calendar of activities and events for participants.
- Perform timely and accurate data entry to track status of each assigned individual or family’s progress; provide data analysis and reporting to Management Team to guide program development.
- Work on special projects as needed.
- Other duties as assigned.
General
- Interacts with the general public and residents in a professional, respectful and courteous manner.
- Represent ACCT and its interests to residents and the general public.
- BA in Social Work, Psychology, or another Human Services field or equivalent combination of education and experience preferred
- Previous experience working with high-risk populations, and/or coordinating services is preferred
- Knowledge of area resources and programs available to low-income individuals, including transportation, health services, and housing are strongly preferred
- Ability to perform work with empathy, consideration, respect and professionalism under stressful circumstances is essential
- Familiarity with HIPAA regulations and ability to handle sensitive information in a confidential, professional manner
- Commitment to ACCT’s mission of providing quality affordable housing and related supports for families, individuals, and seniors to be successful.
- Valid driver’s license, certificate of insurance, and reliable transportation are required; the FSC position requires frequent travel between sites.
- Effective communicator: Must convey the purpose of the organization well at all times. **Must be able to clearly and respectfully articulate problems, concerns, and potential solutions.**
- Ability to Handle Adversity and Resolve Conflicts: Must be able to endure stressful resident situations and resolve same through sympathetic and fair action with a degree of detachment necessary to maintain healthy boundaries. Must have strong ability to maintain cooperative and effective relationships.
- Highly Organized and Self-Motivated: must be able to initiate and complete projects in a fast-paced environment with a high degree of independence while working effectively as a member of a team.
- Technical skills: Must have proficiency in computer word processing, spreadsheet (especially Excel) and database programs (experience with Classic & other property management software a plus). Must be comfortable with office equipment including copier, fax, computers, etc.
- Must be able to climb at least two successive flights of stairs, lift and carry packages of the size and weight typical of office deliveries and on occasion 40 lbs. or more, and perform tasks at a computer workstation for an eight-hour workday, five days a week.
- This individual must have the physical and mental abilities to perform the essential job duties listed above. However, reasonable accommodation may be extended to help perform those duties.
- The job entails long periods of sitting at a desk.
Updated: 4/23/2024